Refund & Return Policy
At ProYapı, we are committed to ensuring your satisfaction with your purchases. This Refund and Return Policy outlines the procedures, conditions, and timelines for returning products and obtaining refunds.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Returns must be requested within 14 days from the date of delivery.
- Proof of purchase, such as an order number or receipt, must be provided.
Non-Returnable Items
Certain products cannot be returned, including:
- Customized or made-to-order products.
- Products that have been used, damaged, or altered.
- Products that are perishable or considered hygienic items.
Return Process
To initiate a return, please follow these steps:
- Contact our support team at [email protected] within 14 days of delivery to request a return.
- Provide your order number and reason for the return.
- Receive instructions on how to ship the product back to us.
- Ensure the item is securely packaged to prevent damage during transit.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed using the original payment method.
- The refund amount will exclude any shipping or handling fees unless the return is due to a defective or incorrect product.
- Refund processing may take 5–10 business days depending on your payment provider.
Exchanges
If you wish to exchange a product for the same item, please follow the return process above. Exchanges are subject to product availability.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging. We will provide instructions for a replacement or refund at no additional cost.
Shipping Returns
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product. We recommend using a trackable shipping service to ensure your return reaches us safely.
Updates to This Policy
ProYapı may update this Refund and Return Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly to stay informed about your rights and our procedures.
Contact Us
For any questions regarding returns or refunds, please contact our support team at [email protected].